The Invoices & Subscriptions settings page allows administrators to configure how failed payments are handled for subscriptions and invoices, as well as customize default content shown on invoice payment pages.
This section defines automated retry behavior and actions taken when payments fail.
You can configure multiple retry attempts for failed payments. Each retry is scheduled relative to the previous attempt.
| Setting | Description |
|---|---|
| Retry (N days after previous attempt) | Schedules an automatic retry after the specified number of days. |
Default configuration example:
- Retry 1 day after previous attempt
- Retry 3 days after previous attempt
- Retry 5 days after previous attempt
- Retry 7 days after previous attempt
- Retry 10 days after previous attempt
| Action | Description |
|---|---|
| Add more | Adds an additional retry attempt to the schedule. |
| Minus (–) icon | Removes the corresponding retry attempt from the list. |
Retries are executed sequentially in the order shown.
These settings determine what happens after all configured retry attempts have been exhausted.
If all retries for a subscription payment fail, one of the following actions can be selected:
| Option | Description |
|---|---|
| Cancel the subscription | Terminates the subscription immediately. |
| Mark the subscription as unpaid | Keeps the subscription active but flags it as unpaid. |
| Leave the subscription past due | Keeps the subscription in a past-due state until manual resolution. |
If all retries for an invoice payment fail, one of the following actions can be selected:
| Option | Description |
|---|---|
| Mark the invoice as uncollectible | Flags the invoice as uncollectible and stops further attempts. |
| Leave the invoice past due | Leaves the invoice open and past due for manual follow-up. |
This section allows customization of default text shown on invoice payment pages.
| Field | Description |
|---|---|
| Default memo | A default message displayed at the top of invoices. |
| Default footer | A default footer message displayed at the bottom of invoices. |
These values can typically be overridden on individual invoices.
| Action | Description |
|---|---|
| Save changes | Applies all updates to retry rules and invoice content settings. |
- Retry schedules apply to both subscription and invoice payments unless otherwise specified.
- Changes affect future payment attempts only.
- Ensure retry timing aligns with your customer communication strategy.