This section explains how to get help, find answers, and communicate with the ChaChing team.
The ChaChing documentation is the primary source of guidance for both business users and developers.
Use the documentation to:
- Learn how to use the ChaChing dashboard
- Understand customer, product, subscription, and invoice workflows
- Explore API capabilities and integration details
- Review onboarding, migration, and billing behavior
Documentation is continuously updated as new features are released.
If you need direct assistance or encounter an issue that cannot be resolved through documentation, you can contact the ChaChing support team via email.
Support email: support@chaching.io
Use email support for:
- Account or access issues
- Migration or onboarding questions
- Payment, invoice, or subscription problems
- Unexpected system behavior or errors
When contacting support, include:
- Your account or tenant name
- Relevant customer, subscription, invoice, or payment IDs
- Screenshots or error messages (if applicable)
- A short description of what you were trying to do and what happened instead
This helps the support team investigate and respond faster.
What happens to my existing Stripe subscriptions after migration?
After migration is confirmed, ChaChing takes over billing while preserving all historical Stripe data. Subscriptions continue billing on their normal renewal dates.
Can I onboard without connecting a Stripe account?
Yes. If you don’t have existing Stripe subscriptions, you can skip the migration step and start using ChaChing for new customers and subscriptions.
How long does the migration process take?
Migration time depends on the number of subscriptions and related data. During migration, ChaChing continues monitoring Stripe and imports any new subscriptions created.
Can I add customers manually?
Yes. You can create customers directly from the Customers section and optionally add billing and shipping details.
Can I update customer information after creation?
Yes. Go to Customers, hover over a customer, select View details, and click Edit customer.
Can I delete a customer?
Yes. Customers can be deleted from the customer details page. Historical invoices and payments remain available for reporting and audit purposes.
Can I export customer data?
Yes. Customers can be exported in CSV or XLSX format with configurable date ranges and selected columns.
What pricing models are supported?
Currently, ChaChing supports flat-rate pricing for recurring and one-off products. Additional pricing models will be introduced in future releases.
Can I create multiple prices for a single product?
Yes. Each product can have multiple pricing configurations with different billing periods.
Can I include tax in the product price?
Yes. You can choose whether tax is included or calculated separately when creating products or prices.
What subscription statuses are available?
Subscriptions can be active, trialing, scheduled, paused, cancelled, expired, or past due, depending on billing and payment state.
Can I pause or cancel a subscription?
Yes. From the subscription details page, you can pause or cancel an active subscription at any time.
Can I change a customer’s subscription plan?
Yes. You can modify subscription pricing or products depending on your current subscription configuration.
How are payments processed in ChaChing?
Payments are processed using the customer’s default payment method or manually entered card details, depending on the workflow.
What happens when a payment fails?
Failed payments follow the retry rules configured in Invoices & Subscriptions settings. Depending on your configuration, subscriptions or invoices may be marked as past due, unpaid, or cancelled.
Can I charge a customer manually?
Yes. You can create one-time payments or charge open invoices directly from the dashboard.
What invoice statuses are supported?
Invoices can be draft, open, paid, void, or uncollectible, depending on payment and retry outcomes.
Can I send invoices by email?
Yes. Invoices can be emailed directly to customers, including a hosted payment page.
Can customers pay invoices online?
Yes. Customers can pay invoices using a secure hosted payment page.
Where can I view transaction history?
All transactions are available in the Transactions section, with filters for status, customer, date, and amount.
Can I export transactions and invoices?
Yes. Both transactions and invoices can be exported in CSV or XLSX format.
Can I invite team members to my account?
Yes. Owners and admins can invite users and assign roles with specific permissions.
What roles are supported?
ChaChing supports Owner, Admin, Developer, and Support Agent roles, each with predefined access levels.
Is my payment data stored in ChaChing?
ChaChing does not store raw card details. Payment information is securely handled by connected payment providers.
Can I change my password settings?
Yes. They can be updated from the Personal Details section in Settings.
Can I change my language settings?
Chaching currently supports English only. Support for additional languages is planned for future releases.
Does ChaChing provide a REST API?
Yes. ChaChing provides a REST API for managing customers, subscriptions, invoices, and payments.
Are webhooks available?
Webhook support is planned and currently under development.